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Contacting Maxiprint Customer Service
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Maxiprint EU LLC Sihlbruggstr 105a CH-6341 Baar To provide you with the best possible service and avoid waiting times may we suggest you to read following remarks carefully. There you will find an answer to many questions. Otherwise use the contact form given below to be sure to get a quick answer from us. Thanks! 1. Delivery queries Please check first your order status. To this purpose log in to your customer account, klick on Order Summary and the on your current order. There you can check both order and shipping dates. In principle, delivery term are 2-3 working-days (e.g.: dispatch on Monday, supply on Wednesday-Thursday, dispatch on Friday, supply on Tuesday-Wednesday). Please check for the expected arrival of your order/s and whether the delivery address/es you advised are correct. You had better write to us, only if you believe that we are late. Then we will be at your complete disposal to clarify the status of your consignment. 2. Shipping queries Various items can be dispatched by us separately. In your customer account you can check the shipping date for goods requiring the longest production time. 3. Price queries Detailed price summary to be found, by getting to our start page www.maxiprint.com and clicking on the wanted section and product in the required print run. In the window "Calculator" at the right top you will get net and gross (incl. VAT) prices, freight and packing costs as well as the TOTAL amount and expected shipping term. 4. Design queries Instructions to upload/download print data files as well as requirements as to resolution, file type etc. to be found at the right bottom under "Service" and "Data Creation" and "Data Transmission". 5. Payment queries As a rule all orders are carried out against advanced payment (E-Banking, postal receipt by bank or post transfer) or via Paypal by Visa or Mastercard. Our system carries out your order automatically and immediately after your payment has been received. Regular customers may apply to our Helpdesk for payment on invoice. 6. Cancellation queries Since our system is fully automated we can make no more changes after order entry. This applies in particular also to format, print run, delivery and invoice addresses as well as to print data files related to your order - unless any material for production is requested. 7. Invoice queries A confirmation of your order is automatically sent by email, after you have order goods online. Moreover, it is possible for you to print your invoices from your customer account. This invoice contains all necessary information, including bank contacts, VAT tax ID number and order details. 8. Miscellaneous Several further remarks concerning these and all other topics are to be found under "Service" and "Questions & Answers". If you need information about an order, then it is absolutely necessary for you to indicate order number. Thanks! |
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